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EPS Service
1. How to apply for EPS service?

To become one of our merchants, you can either complete the online application form here or contact our customer service representative at 2721 0566.

2. What documents are required?

Merchants are required to present the following documents when applying for EPS service.

For Sole Proprietorship / Partnership
– Business Registration Certificate
– Business Registration Office: 1A / 1B Form
– Owner(s)’ Hong Kong Identity Card / Passport
– Company Bank Account Pay-in slip / Statement

For Limited Company
– Business Registration Certificate
– Certificate of Incorporation
– Company Registry: D1 / D2 / AR Form
– Director(s)’ Hong Kong Identity Card / Passport
– Company Bank Account Pay-in slip / Statement
– Minutes of Meeting

3. How long does it take to process an application?

Normally, it takes approximately three weeks to process an application.

4. When does a merchant get the EPS transaction funds?

EPS imposes a daily cut-off time at 7:00pm from Mondays to Fridays (excluding Saturdays and Public Holidays). For transactions approved by the relevant Member Bank before cut-off time, the merchant’s designated bank account will be credited at the end of the same business day. Any transactions approved by a Member Bank after cut-off time will be treated as funds of the following business day. For details, please refer to Merchant Settlement section.

5. What type of POS terminal will be provided by EPS Company?

We provide various terminal models to cater your needs and requirements. Click here to view the terminals available.

6. What types of bank card are accepted to process EPS transactions?

EPS Company (Hong Kong) Limited is a consortium of 20 major banks in Hong Kong. ATM cards issued by these banks and credit cards with ATM functions are accepted to process EPS transactions. Click here to view the list of our Member Banks.

7. Where can I order sales slips for my POS terminal?

You can order sales slips by phone. Free delivery can be arranged when you order 10 or more pads (each pad contains around 100 slips). For detail information, please refer to the Information of Ordering Terminal Sales Slips or call Media Courier Co Ltd at 2381 0488.

8. What are the service hours of EPS Hotline 2721 0566?

Mondays – Fridays: 9:00 am to 10:00 pm
Saturdays: 9:00 am to 7:00 pm
Sundays & public holidays: 10:00 am to 7:00 pm

PPS
1. How does a merchant apply for PPS service?

Simply complete the online application form and we will contact you shortly.

2. How long does it take to process an application?

We have several designated release schedules annually. Please contact us for more details.

3. When will a merchant get the PPS daily transaction funds?

We will credit the funds of successful transactions performed by the cut-off time (Mondays to Fridays 7:00pm, excluding public holidays) on a working day in a lump sum to the merchant’s nominated bank account in Hong Kong on the same day.

4. How does a merchant reconcile the daily transaction?

We will provide transaction data performed by the cut-off time of each working day to the merchant on the same day by secure electronic data system.

5. How to update our Company Information?

If you want to update contact person information, please click here. For other update, please click here.

CUP
1. How to apply for CUP service?

All EPS merchants are welcome to join CUP service. For further details, please contact EPS Hotline at 2721 0566. If you are not yet an EPS merchant, please complete the online application form to join us.

2. How long does it take to process an application?

If you are applying for EPS service at the same time, it takes approximately three weeks to process applications for both services. If you are already an EPS merchant, the application for CUP service will only take about a week.

3. When will a merchant get the CUP transaction funds?

CUP service imposes a daily cut-off time at 11:00pm from Mondays to Fridays (excluding Saturdays and Public Holidays). For transactions approved by the relevant Member Bank before cut-off time, the merchant’s designated bank account will be credited at the end of the following business day. Any transactions approved by the Member Bank after cut-off time will be treated as transactions of the following bussiness day. Business days are Mondays to Fridays, excluding Saturday, Sunday, statutory public holiday and the three golden weeks in Mainland China (Chinese New Year Holiday, the 1st week in May and the 1st week in October).

4. What type of card is accepted to process CUP transactions?

Any credit cards or debit cards bearing the China UnionPay logo can perform CUP transactions through EPS POS terminals.

5. Is there a Customer Service Hotline for CUP service?

Please contact EPS Hotline at 2721 0566 for further details.

Over-the-counter Bill Payment Service
1. How does a merchant apply for Over-the-counter Bill Payment Service?

Simply fill in the online application form and we will contact you shortly.

2. How long does it take to process an application?

We have several designated release schedules annually. Please contact us for more details.

3. How does a merchant reconcile the daily transaction?

We will provide transaction data performed by the cut-off time on a calendar day (including Saturdays, Sundays and Public Holidays) to the merchant on the same calendar day by secure electronic data system.

4. Can a customer pay bills at the counter if the bill statement only contains a Bill Account Number but not a barcode?

A bill must contain a barcode in order to proceed with bill payment transaction over-the-counter. Please contact us for more details relating to the barcode issues.

PPS Shop&Buy Service
1. How does a merchant apply for PPS Shop&Buy Service?

Please complete the online application form, and we will contact you shortly.

2. What is the requirement of using PPS Shop&Buy Service?

Your website (together with the web server) needs to be linked up with our PPS Shop&Buy Internet Payment Gateway.

3. When will I receive customers' payment details?

We will provide you with an instant payment acknowledgement for each online transaction through the PPS Shop&Buy Internet Payment Gateway.

4. When will I receive the PPS daily transactions funds?

We credit the funds of successful transactions performed by the cut-off time on a working day (Mondays to Fridays 7:00pm, excluding public holidays) in a lump sum to the Merchant’s nominated bank account in Hong Kong on the same day.